Legal

PAIA Manual

Last updated: February 2026

1. Introduction

This manual is published in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA"), as amended by the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").

The purpose of this manual is to provide information on how to submit a request for access to records held by Stargas Energies (Pty) Ltd.

2. Company Details

  • Company Name: Stargas Energies (Pty) Ltd
  • Registration Number: Available on request
  • Physical Address: 4 Axle Drive, Clayville Industrial, Olifantsfontein, 1666
  • Phone: (012) 756 1883
  • Email: info@stargas.co.za

3. Information Officer

The Information Officer is responsible for facilitating requests for access to information. All PAIA requests should be directed to:

4. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide to assist persons wishing to exercise their right to access information. The guide is available from the SAHRC:

  • Website: www.sahrc.org.za
  • Phone: (011) 877 3600

5. Records Held by Stargas

Stargas holds the following categories of records:

5.1 Company Records

  • Registration documents and memorandum of incorporation
  • Minutes of meetings of directors
  • Internal policies and procedures

5.2 Financial Records

  • Annual financial statements
  • Tax records and returns
  • Banking and accounting records

5.3 Employee Records

  • Employment contracts and personnel files
  • Payroll records
  • Disciplinary records

5.4 Customer Records

  • Customer details and order history
  • Invoices and delivery records
  • Correspondence and enquiries

5.5 Compliance Records

  • LPGSASA registration and certificates
  • Safety and inspection records
  • Certificates of Compliance (COC)

6. How to Request Access

To request access to records, you must complete the prescribed form (Form C for private bodies) and submit it to our Information Officer. The form must include:

  • Your full name and contact details
  • Identification to verify your identity
  • A clear description of the records you wish to access
  • The form of access you prefer (inspection, copy, etc.)
  • Your reason for requesting the information (if applicable)

7. Fees

A request fee and access fee may be payable in accordance with the PAIA regulations. The Information Officer will notify you of any applicable fees before processing your request.

8. Decision Timeframe

We will respond to your request within 30 days of receiving a complete and valid request. This period may be extended by a further 30 days if the request requires a search through a large number of records.

9. Grounds for Refusal

Access to records may be refused on the grounds set out in PAIA, including but not limited to:

  • Protection of the privacy of a third party
  • Protection of commercial information
  • Protection of confidential information
  • Records that are privileged from production in legal proceedings

10. Availability of This Manual

This manual is available for inspection at our offices during normal business hours, and on our website at stargas.co.za/paia-manual.